Customer Details
Bike Details
Rental Details
Rent to Own Complete when applicable
The Customer Must Not
- Sublet or hire the bike to another person.
- Allow another person to operate the bike.
- Operate the bike unlawfully or dangerously.
- Modify or remove bike parts without written permission.
- Leave the battery attached when unattended outside.
The Customer Must
- Use the e-bike safely and responsibly.
- Keep the e-bike secure when parked.
- Report accidents or mechanical issues immediately.
- Return all accessories in good condition.
- Provide a minimum of 2 weeks written notice before returning or terminating the rental.
- Follow all Australian road and traffic laws.
Payment Terms
- Late Payment Fee: $30 per day deducted from deposit.
- Deposit Refund: Within 2 business days after return and inspection.
- Early Termination: $200 penalty applies.
Return Policy
- Return notice: Minimum 2 weeks written notice before returning or terminating the rental.
- Customer must return the e-bike and bag in a clean condition.
- Cleaning fee: $100 applies if the e-bike or bag is returned unclean.
Service & Protection Plan
- Pickup Service (only when bike turns off unexpectedly): $5 per week.
- Theft & Protection Cover: $15 per week.
Condition: If the bike or battery is lost or stolen while Theft & Protection Cover is active, the customer is required to pay 50% of the replacement cost in accordance with this agreement.
Payment Authorisation
The Customer authorises OPERA E BIKES to charge their nominated payment method for any unpaid rent, late fees, damage charges, or replacement costs under this Agreement.
This authorisation remains valid until all amounts owing have been paid in full.
OPERA E BIKES may also take debt collection or legal action to recover any unpaid amounts.
Rent to Own Warnings
- Early Return: No refund will be provided if the e-bike is returned before the Rent-to-Own term ends.
- Late Payment: A late fee of $30 per day applies to overdue payments.
- Lost or Damaged Bike: If the e-bike is lost, stolen, or seriously damaged, the Customer must continue and complete all remaining payments under the Rent-to-Own contract.
- Repairs & Maintenance: Under the Rent-to-Own contract, Opera E-Bikes is not responsible for any repairs or maintenance costs.
Debt Collection
Unpaid bills, overdue rent, or repair costs may be forwarded to a debt collection agency, which may result in additional recovery charges and could affect the customer's credit rating or credit score.
Legal Costs
- OPERA E BIKES may commence debt recovery or legal proceedings for outstanding lawful charges.
- The customer may be liable for recovery costs, court filing fees, solicitor fees, enforcement costs, and legal expenses incurred by OPERA E BIKES.
- Legal and recovery costs may exceed $2,000 depending on the complexity of the matter and court proceedings.
Loss, Theft, or Damage
- The customer is solely responsible for any loss, theft, seizure, non-return, or damage to the e-bike during the rental period.
- If the e-bike is lost, stolen, or not returned, the customer agrees to pay the applicable amount within 7 days of written notice.
- The submission of a police report, theft claim, or investigation does not remove or reduce the customer's payment responsibility under this agreement.
- Repairable damage remains the customer's responsibility.
Detailed Cost Breakdown
| Lost/Stolen Bike | $1,950.00 |
| Lost/Damaged Frame | $850.00 |
| Lost/Damaged Battery | $1,100.00 |
| Lost Seat Keys/Remote | $70.00 |
| Lost/Damaged Helmet | $20.00 |
| Lost Alarm Disc Lock | $50.00 |
| Lost/Damaged Battery/Bike Lock | $25.00 |
| Lost/Not Returned Charger | $100.00 |
| Damaged Phone Holder | $40.00 |
| Damaged Front Rim | $180.00 |
| Damaged Rear Wheel | $450.00 |
| Damaged / Cracked Pedal | $15.00 |
| Damaged / Broken Brake Lever | $15.00 |
| Damaged / Cracked T-Bar (Upper Suspension Part)Warning: If this part is cracked, it cannot be repaired and must be replaced. | $75.00 |
| Damaged / Cracked DisplayWarning: If the back part of the display is damaged or cracked, the back cover is not available separately. The complete display must be replaced. | $120.00 |
| Damaged Hand Throttle | $45.00 |
| Damaged Handle | $80.00 |
Personal Injury & Liability
OPERA E BIKES is not liable for personal injury, customer property loss, fines, penalties, or third-party damage arising from use of the e-bike.
The customer accepts full responsibility for safe and lawful operation of the e-bike throughout the rental period.
Checklist & Acceptance
Customer Declaration
I confirm that I have read, understood, and agreed to all terms and conditions contained in this Rental Agreement.
I acknowledge that the e-bike and accessories were received in acceptable working condition unless otherwise noted.
I understand that failure to comply with this agreement may result in financial liability and legal recovery action where permitted by law.